Systems · Operations
Systems decide what your organisation can actually deliver. Discovery only creates demand worth having once they hold.
Owned infrastructure
Your database, your schema, your code. No platform dependency.
Role-based access
Permission architecture built to your org structure.
Documented handover
Plain-language docs so your team runs it independently.
No per-seat licence
Running costs that never scale with your headcount.
The Approach
Before a single workflow is built, the operating principles are set. Everything on this page follows from them.
Every engagement opens with a systems review, so we automate where leverage exists rather than a process that should be removed.
Three of eleven processes removed before a line of code.
No preferred vendors, no lock-in. The stack is chosen for your needs and provisioned in your accounts, not mine.
Nothing runs on an account you cannot cancel yourself.
Every system is documented in plain language, so your team can run and extend it without me. Independence is the deliverable.
Signed off by your team, not by me.
What We Automate
Automation earns its place in three situations: the same steps repeat every week, data is re-keyed between systems that were never introduced to each other, or a process is being held together by one person's memory. Everything below is built against those, and nothing is built because it demonstrates well.
Every engagement is scoped and priced in writing before work begins. No scope creep, no surprise invoices.
The four layers we build
Enquiries written straight to your database, validated and deduplicated, then assigned, prioritised and notified without manual triage.
Dashboards kept current across every source, with document generation and scheduled exports running to time rather than to reminders.
Sequences triggered by what someone actually did, rather than by whoever remembered to send them.
Database, email, analytics and project tools kept in step, with approval routing that no longer waits in someone's inbox.
The CRM Layer
A subscription CRM shapes your process around its schema, and charges you per seat as you grow.
A built CRM does the opposite: the schema follows your business, access follows your org chart, and the database stays yours.
A data model built around how your organisation actually works, not a template you bend to fit.
Role-based, row-level access so each user sees only what they should, enforced at the database.
Forms and channels write straight into your database, matched against existing records before they land.
Live views over your own data, with a full record of what changed, when and by whom.
"When the engagement ends, you keep the database, the schema, and the code."
The Process
A structured four-phase process that delivers working automations, not plans.
Audit
We document every repeatable process, identify integration points, and prioritise by time-saving impact before writing a single workflow.
Architecture
Each workflow is mapped with branching logic, error conditions, and fallback states before build. You sign off the architecture before any development begins.
Build & Test
Workflows are built, tested with real data, and stress-tested for edge cases. Every path is verified before handover. No live surprises.
Handover
Full documentation, a live walkthrough session, and a 30-day support window. Your team understands and controls every workflow from day one.
"You own the database, the schema, and the code. There is no platform dependency, no per-seat licence scaling against your headcount, and no point at which continuing to operate the system requires continuing to pay me."
Rima Taha · Engagement Principle
Packages
Four tiers. All pricing agreed in writing before work begins.
| Package | Includes | Timeline | From |
|---|---|---|---|
| CRM Foundation | Owned database and schema design, form-to-database capture pipeline, pipeline and status views, notification and confirmation flows, full documentation, handover session | 2–3 weeks | €8,000 |
| Revenue Operations System | Everything in Foundation, plus multi-source capture, lead scoring rules, routing logic, reporting layer, and integration with your existing platforms | 4–6 weeks | €16,000 |
| Enterprise Operations Architecture | Everything in Revenue Operations, plus role-based permission architecture, row-level security, data isolation, audit trail, and multi-entity structure | 8–12 weeks | €28,000 |
| Custom Software & Product Build | Everything in Enterprise Operations, plus bespoke application design and engineering: client portals, internal tools, or customer-facing products built and wired directly into your owned CRM and automation layer | By scope | from €40,000 |
Need something outside these tiers? Book a scoping call →
Architecture is signed off before development begins. Scope and price are fixed in writing.
Common Questions
